Thank you for choosing The Rose Wood Hotel, Sonamarg. We look forward to providing you with an unforgettable experience. Please review our terms and conditions below to ensure a pleasant and seamless stay with us.
1. Booking and Reservation Policy
- A reservation is confirmed only upon receipt of a booking confirmation from The Rose Wood Hotel.
- Guests are required to provide valid identification upon check-in.
- Room rates are based on availability and may vary depending on seasonality, special events, and holidays.
2. Cancellation Policy
- Cancellations made 7 days or more prior to the check-in date will receive a full refund.
- Cancellations made between 3 to 6 days prior to the check-in date will incur a 50% cancellation fee.
- Cancellations made within 48 hours of the check-in date, or no-shows, will be charged the full booking amount.
- Refunds, if applicable, will be processed within 7-10 business days.
3. Check-In and Check-Out
- Check-in time: 2:00 PM
- Check-out time: 11:00 AM
- Early check-in and late check-out requests are subject to availability and may incur additional charges.
4. Payment Policy
- Payment can be made via credit/debit cards, net banking, or cash at the time of check-in.
- Full payment is required upon arrival if not already pre-paid.
- For any additional services or expenses incurred during the stay, payments must be settled before check-out.
5. Room Occupancy
- Maximum occupancy per room is based on room type and cannot exceed the specified number of guests.
- Additional guests (adults or children) are subject to an extra person charge, depending on hotel policy.
6. Children Policy
- Children under the age of 6 can stay free of charge when using existing bedding.
- Extra bedding requests are subject to availability and may incur additional charges.
7. Damage and Liability
- Guests are responsible for any loss or damage to hotel property caused by them or their visitors during their stay.
- The hotel reserves the right to charge for any damage or loss incurred.
8. Non-Smoking and No Pets Policy
- Smoking is prohibited inside guest rooms. Designated smoking areas are available.
- Pets are not allowed within the hotel premises.
9. Safety and Security
- Guests are advised to keep valuables secured. The hotel is not liable for any loss, damage, or theft of personal belongings.
- For safety, guests are required to maintain decorum and avoid any behavior that may disturb other guests or staff.
10. Force Majeure
- The hotel shall not be held responsible for any cancellation or changes due to events beyond its control, such as natural disasters, government restrictions, or other unforeseen circumstances.
11. Amendments to Terms and Conditions
- The Rose Wood Hotel reserves the right to amend these terms and conditions without prior notice. The updated terms will be displayed on our website.
12. Contact Information
- For any inquiries or further assistance, please contact us at:
Phone: +91 +91 8082865959
Email: reservations@rosewoodsonamarg.com
By confirming your reservation, you agree to comply with the above terms and conditions. We look forward to welcoming you to The Rose Wood Hotel, Sonamarg, and ensuring you have a comfortable and enjoyable stay.