The Rose Wood Hotel, Sonamarg, is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you use our website, make a reservation, or engage with our services. By accessing our services, you consent to the practices described below.
1. Information Collection
- Personal Information: When you make a reservation, check-in, or interact with our services, we may collect personal details such as your name, contact information, payment details, identification documents, and special requests.
- Website Data: We may collect data about your interactions with our website, including IP address, browser type, pages visited, and referral links, to improve our site’s user experience.
- Cookies: Our website uses cookies to track site usage, remember user preferences, and enhance your browsing experience. You may disable cookies in your browser settings, although some features may not function optimally without them.
2. Use of Information
- Reservations and Stay Management: We use personal information to process bookings, manage guest check-ins and check-outs, communicate with you about your stay, and provide requested services.
- Personalization: Your information helps us personalize your experience, allowing us to offer services and amenities tailored to your preferences.
- Marketing and Promotions: With your consent, we may use your contact information to send promotional offers, updates, and news about The Rose Wood Hotel. You may opt out of marketing communications at any time.
- Legal Compliance: We may use personal data to comply with legal obligations, such as record-keeping, accounting, and regulatory requirements.
3. Data Sharing and Disclosure
- Third-Party Service Providers: We may share your information with trusted third-party service providers, such as payment processors, IT support, and marketing agencies, solely to perform services on our behalf. These third parties are contractually obligated to handle your data responsibly.
- Legal Requirements: We may disclose your information to comply with legal obligations, such as court orders, subpoenas, or requests from law enforcement.
- Business Transfers: In the event of a business transaction, merger, or acquisition, your information may be transferred to the new owners.
4. Data Security
- We implement security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include data encryption, access controls, and regular security assessments.
- Despite our efforts, please note that no data transmission over the internet can be guaranteed 100% secure. We encourage you to use caution when sharing personal information online.
5. Data Retention
- We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
6. Your Privacy Rights
- Access and Correction: You may request access to the personal information we hold about you and request corrections if any details are inaccurate.
- Opt-Out: You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
- Data Deletion: You may request that we delete your personal information unless we are required to retain it for legal reasons.
7. Children’s Privacy
- Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected information from a minor without parental consent, we will delete it promptly.
8. External Links
- Our website may contain links to external websites that are not operated by The Rose Wood Hotel. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies before sharing any personal information.
9. Policy Updates
- We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will indicate the date of the latest update. By continuing to use our services after changes are made, you agree to the updated terms.
10. Contact Us
- For any questions or concerns about this Privacy Policy or our data practices, please reach out to us at:
- Phone: +91 [Contact Number]
- Email: reservations@therosewoodsonamarg.com
- Address: The Rose Wood Hotel, Sonamarg, Kashmir, India
Thank you for trusting The Rose Wood Hotel, Sonamarg, with your personal information. We are dedicated to respecting your privacy and ensuring a secure and enjoyable experience during your stay with us.