At The Rose Wood Hotel, Sonamarg, we aim to provide a seamless and enjoyable booking experience for our guests. Please review our reservation policy to understand our terms and conditions regarding bookings:
1. Booking Methods
- Reservations can be made directly through our website, by phone, or via email. Online booking is encouraged for the best rates and availability.
- All reservations are subject to availability at the time of booking.
2. Reservation Confirmation
- A reservation is considered confirmed once the guest receives a confirmation email or message from our reservations team.
- The confirmation will include your booking details, including dates of stay, room type, rates, and cancellation policy.
3. Advance Payment
- A deposit of 50% of the total booking amount is required at the time of reservation to secure your booking. The remaining balance is due upon check-in.
- Payment can be made via credit/debit card, bank transfer, or other accepted payment methods as specified during the booking process.
4. Check-In and Check-Out
- Check-In Time: 2:00 PM (14:00 hours)
- Check-Out Time: 12:00 PM (12:00 hours)
- Early check-in and late check-out may be available upon request and are subject to availability. Additional charges may apply.
5. Modification of Reservations
- Guests may modify their reservations (e.g., changing dates or room types) subject to availability.
- Any changes should be requested at least 3 days prior to the original check-in date to avoid cancellation charges.
6. No-Show Policy
- If a guest fails to arrive on the scheduled check-in date without prior notice, the reservation will be considered a “no-show,” and the total booking amount will be charged.
7. Travel Insurance
- We recommend that guests purchase travel insurance to cover unexpected events that may affect their travel plans.
8. Special Requests
- Guests are encouraged to communicate any special requests (e.g., room preferences, dietary restrictions) at the time of booking. While we will do our best to accommodate, we cannot guarantee fulfillment of all requests.
9. Privacy Policy
- Guest information collected during the reservation process will be handled in accordance with our Privacy Policy, ensuring the protection of personal data.
10. Contact Information
- For inquiries, modifications, or assistance with your reservation, please contact our reservations team:
- Phone: +91 8082865959
- Email: reservations@rosewoodsonamarg.com
We appreciate your understanding and cooperation with our reservation policy. Our team is dedicated to ensuring you have a wonderful stay at The Rose Wood Hotel, Sonamarg, and we look forward to welcoming you soon!